Gena, C. & Weibelzahl, S. (2007). Usability Engineering for the Adaptive Web. In: P. Brusilovsky, A. Kobsa, W. Nejdl (Eds.), The Adaptive Web: Methods and Strategies of Web Personalization, Lecture Notes in Computer Science, Vol. 4321 (© Springer), pp. 720-762. Berlin: Springer.

DOI: 10.1007/978-3-540-72079-9_24

This chapter discusses a usability engineering approach for the design and the evaluation of adaptive web-based systems, focusing on practical issues. A list of methods will be presented, considering a user-centered approach. After having introduced the peculiarities that characterize the evaluation of adaptive web-based systems, the chapter describes the evaluation methodologies following the temporal phases of evaluation, according to a user-centered approach. Three phases are distinguished: requirement phase, preliminary evaluation phase, and final evaluation phase. Moreover, every technique is classified according to a set of parameters that highlight the practical exploitation of that technique. For every phase, the appropriate techniques are described by giving practical examples of their application in the adaptive web. A number of issues that arise when evaluating an adaptive system are described, and potential solutions and workarounds are sketched.

author = {Cristina Gena and Stephan Weibelzahl},
title = {Usability Engineering for the Adaptive Web},
booktitle = {The {A}daptive {W}eb: Methods and {S}trategies of {W}eb {P}ersonalization},
editor = {Peter Brusilovsky and Alfred Kobsa and Wolfgang Nejdl},
series = {Lecture {N}otes in {C}omputer {S}cience, {V}ol. 4321},
publisher = {Springer},
address = {Berlin},
pages = {720--762},
year = {2007},
doi = {10.1007/978-3-540-72079-9\_24}